October 1, 2008
Vickie Barnes
5351 S. San Pedro Ave.
Sierra Vista, Arizona

To Whom it may concern:

If your company requires a high-energy receptionist/telephone operator with a no-excuses attitude and is up to any task, then I'm the person you're seeking. My qualifications and experience will enable me to fulfill your expectations.

I am conscientious in my personal and professional life. I take pride in myself and my work, and derive considerable satisfaction from doing an assignment well. I cope well with high-stress situations and can manage a variety of projects simultaneously. I am seeking a responsible position that offers challenge and opportunity.

I believe my background provides the skills you require for this position. I would welcome the opportunity for a personal interview to further discuss my qualifications.

Sincerely,


Vickie Barnes

Enclosure

I am looking for a position where I can utilize my skills and experiences in the secretarial field. I offer a no-excuses attitude and am up to any task. I am dependable and have a very high work ethic. If the job needs to be done, it needs to be done well. I pride myself on all of my work and strive to go above and beyond the basic requirements of the job at hand.

• Proficient with various operating systems and software products such as DOS, Windows 95/98/ME/XP/2000/NT, Microsoft FrontPage, Word Perfect, Microsoft Word, Lotus 123, Microsoft Excel, MS Access, Quickbooks, Internet Explorer and other browsers, MS Office, and a variety of text editors for HTML programming.
  

• Established record of ability to perform services of a highly sensitive nature within established boundaries and chain of command structure. Able to sustain a high degree of discretion and confidentiality while providing excellent customer service.
  

• Possess working knowledge of most telephone switchboard systems, facsimile products, reproduction equipment, a variety of scanning equipment and software.
  

• Able to quickly re-prioritize in order to accommodate a fast response to equipment failure. Maintain ongoing training in order to assure that the most cost efficient means are utilized while providing the most current technologies available.
  

• Familiar with most current office systems and their use. Possess ability to train others in the use of electronic equipment and software applications. Able to provide staff supervision, direction and training where applicable.
  

Recognised by peers and superiors as a dependable employee with a positive attitude and commitment to achieving personal and professional goals. Also possess a high degree of creativity and ability to work independent of supervision.

Answering phones for almost 100 offices who need an after hours answering service. This position covers taking messages for their offices, paging the on-call personnel, and connecting callers to said personnel. Monitoring alarm systems and contact the proper authorities when needed.

Assisting in monthly billing, making sure the call counts are accurate for each account. Creating spreadsheets in Excel to make this easier for the office staff. Using Excel to create a variety of spreadsheets to assist in reducing the amount of paperwork the office used to have. Experienced in Word and creating many fax sheets to accommodate the offices needs.